Newstore · Customer care
Is packaging discreet? Yes, every order ships in plain outer packaging with no product details printed on the parcel.
Can I pay on delivery? Cash on delivery is available for eligible UAE destinations and is confirmed before dispatch.
How long does delivery take? Parcels usually arrive within 1–5 days depending on the courier, and couriers do not operate on Sundays.
Is delivery free? Yes on orders of AED 150 or more; below that we quote the delivery charge when we confirm your order on WhatsApp.
What details do you need at checkout? A reachable phone number and a complete delivery address.
Can I ask something else? Yes — message our team on WhatsApp and we will answer before you order.